Terms of Service

Effective date: May 27, 2026

By creating an account or using the Go Travel with Nana app or website (the “Service”), you agree to these Terms. If you don't agree, please stop using the Service.

1. What we do

Go Travel with Nana is a personal travel-planning service. You tell us where you want to go and what you want; we research, build an itinerary, and book the components (flights, hotels, cruises, activities) on your behalf with third-party providers. Final trips are delivered as a custom quote.

2. Accounts

You must be 18 or older to create an account. You are responsible for keeping your sign-in credentials safe. You agree to give us accurate contact info and to keep your email and phone current.

3. Quote requests are free

• Submitting a trip request through the app is free. Nana researches options, contacts suppliers, and sends you a quote at no upfront cost.
• You only pay when you accept a quote and confirm the booking.

4. Quotes and bookings

• A quote is an offer to arrange travel at the prices and terms shown. Quotes are valid for the period stated in the quote (typically 7 days).
• You can accept or decline any quote in the app at no cost. Accepting does not yet book the trip — Nana will follow up with a final payment link.
• Once you pay the final booking amount, Nana will book the components and forward you the confirmations. Final bookings are subject to the supplier's own cancellation policy (airline, hotel, cruise line, etc.).

5. Cancellations and refunds

• Final booking payment: refundability depends entirely on the third-party supplier's policy. Most cruises, all-inclusives, and flights are non-refundable past their booking window. Read the supplier's terms before you confirm.
• Once a booking is confirmed with a supplier, our service fee portion (typically 5–10% of the trip price, disclosed in the quote) is non-refundable.
• If we cannot fulfill a quote (e.g. a supplier becomes unavailable before booking), we will refund the corresponding portion of any money you have already paid.

6. Travel insurance

We strongly recommend you purchase trip-cancellation and medical travel insurance. We can recommend a provider, but the policy is between you and the insurer. Go Travel with Nana is not an insurance carrier.

7. Payments

All payments are processed by Stripe. By providing payment information you agree to Stripe's terms. We do not store your card number; we store only Stripe's customer ID for your account.

8. Your content

Anything you post (photos, notes, messages) remains yours. By posting it in the app you grant us a limited, non-exclusive license to display it back to you, to admins, and (for community-service posts) to other signed-in users of the app. We may remove content that we believe violates these Terms.

9. Conduct

You agree not to:

• Use the Service for anything unlawful or fraudulent.
• Submit chargebacks for charges you authorized.
• Harass Nana or any other user.
• Try to break, scrape, or reverse-engineer the Service.

10. Third-party suppliers

All flights, hotels, cruises, tours, activities, transportation and other travel components are operated by third parties. Go Travel with Nana acts as an agent. We are not liable for delays, cancellations, accidents, injuries, lost luggage, or other issues caused by those suppliers, except to the extent caused by our own gross negligence.

11. Limitation of liability

To the maximum extent permitted by law, Go Travel with Nana's total liability to you for any claim arising from the Service is limited to any service fee we collected on the trip in question. We are not liable for indirect, incidental, or consequential damages.

12. Termination

You can delete your account at any time from inside the app. We may suspend or terminate any account that violates these Terms, attempts to defraud us, or initiates an unwarranted chargeback. Termination does not cancel obligations for trips already booked.

13. Governing law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in New Jersey.

14. Changes

We may update these Terms. If the change is material we will notify you in-app or by email. Continued use after the change means you accept the new Terms.

15. Contact

Email gotravelwithnana@gmail.com for any questions about these Terms.