Privacy Policy
Effective date: May 27, 2026
Go Travel with Nana (“we”, “us”) operates the Go Travel with Nana iOS app and website (the “Service”). This Privacy Policy explains what we collect, how we use it, and the choices you have.
1. Information we collect
- Account info — name, email, phone, and the sign-in method (Apple, Google, email/password). We use Firebase Authentication.
- Trip requests — destination, travel dates, number of travelers, budget, dietary or health notes, and any messages you send Nana. Stored in Firebase Firestore under your account.
- Payment information — processed entirely by Stripe. We do not see or store your full card number. We do store a Stripe customer ID and the result (paid / pending / failed) of each charge.
- Photos you upload — itinerary photos and community-service photos go to Firebase Storage. You can delete them at any time.
- Device + diagnostics — basic crash logs and product-interaction events, used only to keep the app working.
2. How we use it
- To build, send, and arrange your trip itineraries.
- To charge any final-booking payment you authorize.
- To send you notifications about your order (quote sent, payment received, plan updated).
- To respond to your messages.
- To keep the app stable and secure.
We never sell your personal data. We do not show third-party advertising. We do not use your information for tracking across other apps or websites.
3. Who can see your data
Your trip request, quote, itinerary, and payment status are visible only to:
- You — the account that created the request.
- Go Travel with Nana administrators — currently the email accounts
gotravelwithnana@gmail.comandthisisasap96@gmail.com. They use the same app's admin tools to send you quotes and arrange trips.
No other customer of the app can see your data. This is enforced both in the app and on the server (Firebase Security Rules).
4. Third-party services
- Firebase (Google) — authentication, database, storage, push notifications. Firebase Privacy.
- Stripe — payment processing. Stripe Privacy.
- Apple Sign In and Google Sign-In — optional sign-in providers. We receive only the email and name they let us see.
5. Data retention
We keep your account and trip records for as long as you have an account. You may delete your account from inside the app at any time (Account → Delete my account). Deletion removes your profile and trip data within 30 days, except where we are legally required to retain financial records (Stripe is required to keep transaction records for 7 years).
6. Your rights
You may request a copy or deletion of your personal data by emailing gotravelwithnana@gmail.com. We will respond within 30 days. If you are in California or the EEA you have additional rights to access, correct, and port your data, and to object to processing — email us and we will help.
7. Children
The Service is not directed to children under 13. We do not knowingly collect data from anyone under 13. If you believe a child has shared personal data with us, email gotravelwithnana@gmail.com and we will delete it.
8. Changes
If we change this policy materially we will update the “Effective date” above and, if you have an account, notify you in-app or by email.
9. Contact
Questions? Email gotravelwithnana@gmail.com.